Our Terms of Business

Our Product Range

All the products for sale on OutOfAfrica.ie are imported from a variety of African countries and are handmade by artisans using sustainably sourced and harvested, and occasionally repurposed or upcycled, materials. As such, being hand-crafted, our products have a degree of variability in their finish that mass produced products do not have. No two products will ever be exactly the same. All products listed on the site have the materials used in their making clearly listed.

Stock Levels

Because we get much of our stock directly from the makers in Africa, supply can be very variable. Sometimes this is due to local conditions caused by roads being washed away by flooding, for example, and sometimes due to more general problems such as making payment transactions in local currencies, or problems with cross border transport, or even holdups at the Irish border involving Irish customs. For this reason out stock levels are often very low. When adding products to your shopping cart it is possible that two people will add the same product at roughly the same time even if there is only one of that particular product available. However, if this happens, only the first person to checkout will be charged for the product.

Terms of Payment

We use Stripe.com (https://www.stripe.com) for secure online payments by credit and debit cards. Payment is taken at the time the order is placed online.

Returns and Refunds

We want you to be delighted with your OutOfAfrica.ie purchase, but if you are not you can return it to us for a full refund within 14 days of receipt.

Damaged Goods (on receipt): A full refund including cost of return will be given for any product that is received in a damaged condition. If, on receipt of your package you suspect that is may have been damaged in transit we strongly advise that you photo the package before opening it.

Undamaged Goods will be fully refunded when returned to us as unwanted, but the purchaser will have to bear the return shipping costs themself.

Damaged Goods (post receipt): we cannot offer any refund or compensation for any goods that are damaged post receipt: for example, if red wine is spilled on a cushion cover, or if a Blantyre Jar is dropped and broken.

All returns must be sent back to us as outlined in our separate Returns Policy page.

Shipping and Delivery

We currently only ship to locations within the island of Ireland (both North and South of the border). If you live in the EU and would like to purchase from us, please contact us by email and we will see if we can accommodate you.

We apply a fixed shipping charge of €5.00 for all orders of less than €150.00. For all order of this or greater value there is no shipping charge.

An Post: where possible we will use An Post for deliveries.

Courier Delivery: when a product is too large or too heavy for the An Post service we will us an appropriate courier service. There will be no extra charge for delivery by courier.

Packaging

We endeavour at all times to use sustainable and recyclable materials in all our packaging.

Plastics: We avoid using plastics in our packaging wherever possible, unless it is to reuse material that was supplied in packaging to us in the first place. In this case, we would rather reuse the material then dispose of it.

Timelines for Delivery

We endeavour to ensure that you receive your order within 5 to 7 working days of placing your order. On the rare occasions that this becomes unlikely to be the case for some unforeseen reason, then we will contact you to let you know well in advance.

Privacy Policy

Please see out full Privacy Policy for a complete description of how we protect our customers' privacy.

How We Use Cookies

For a complete description of our use of cookies on OutOfAfrica.ie please see our Cookie Notice.

Governing Laws

OutOfAfrica.ie is an Irish owned business and operates exclusively from its base in the West of Ireland. As such it operate under both Irish and EU law.